Privacy Policy

We collect personal information that you voluntarily provide to us when you interact with our website. This includes your name, email address, and any message content submitted through our contact forms. We also automatically collect certain technical data when you visit our site, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on each page, and the date and time of your visit. This technical data is collected through server logs and analytics tools. We may also collect information through cookies and similar tracking technologies, as described in our separate Cookie Policy. We do not collect sensitive personal data such as financial information, health data, or government identification numbers. If you subscribe to our newsletter, we collect your email address for the purpose of sending you updates about Disneyland Paris guides, tips, and new content. You may unsubscribe at any time using the link provided in every email.

We use the personal information we collect for the following purposes: to respond to your inquiries and messages submitted through our contact forms; to send you newsletter updates if you have opted in; to analyze website traffic and user behavior to improve our content, layout, and user experience; to detect and prevent technical issues, security threats, and fraudulent activity; and to comply with legal obligations where applicable. We use aggregated, anonymized data to understand which guides and articles are most popular, which helps us prioritize new content creation. We do not use your personal data for automated decision-making or profiling. We will never sell, rent, or trade your personal information to third parties for their marketing purposes. Any data processing is carried out on a lawful basis, including your consent, our legitimate interests in operating and improving the website, and compliance with legal requirements.

Your personal data is stored on secure servers provided by our hosting provider, which maintains industry-standard physical and digital security measures. Data submitted through contact forms is stored in our content management system and email systems. Newsletter subscriber data is stored with our email marketing service provider. We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Newsletter subscription data is retained until you unsubscribe. Technical log data and analytics data are typically retained for 26 months before being automatically deleted or anonymized. If you request deletion of your data, we will process your request within 30 days and confirm completion via email.

Depending on your location, you may have the following rights regarding your personal data: the right to access the personal data we hold about you and receive a copy; the right to rectification if any of your data is inaccurate or incomplete; the right to erasure (the right to be forgotten), allowing you to request deletion of your data; the right to restrict processing of your data in certain circumstances; the right to data portability, allowing you to receive your data in a structured, machine-readable format; and the right to object to processing based on our legitimate interests. If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days and may ask you to verify your identity before processing your request.

We use a limited number of third-party services to operate and improve our website. These include: Google Analytics for website traffic analysis and user behavior insights; our hosting provider for website infrastructure and server management; our email marketing platform for newsletter distribution; and social media platforms where we maintain official pages. These third-party services may collect and process certain data in accordance with their own privacy policies. We encourage you to review the privacy policies of these services. We do not share your personal information with third parties except as necessary to provide the services described above, or when required by law. We carefully select our third-party partners and require them to maintain appropriate data protection standards. We do not use third-party advertising networks or sell data to data brokers.

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. Access to personal data is restricted to authorized team members who need it to perform their duties. We use strong passwords, two-factor authentication, and regular security audits to maintain the integrity of our systems. Our hosting provider maintains physical security measures including access controls, surveillance, and environmental protections. Despite these measures, no method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If we become aware of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

Our website is a general-audience resource about Disneyland Paris and is not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected] and we will take steps to delete that information promptly. If we discover that we have inadvertently collected personal data from a child under 13, we will delete it as soon as possible. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without parental permission.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using our website and contact us to request deletion of your data. For questions about this policy or our data practices, please contact us at [email protected].